Q: When is the deadline for receiving my samples?
Samples must be received by NYIOOC on or before May 1, 2021.
Q: How many samples do I need to send?
Every sample must be submitted in its normal retail packaging and brand label. Below are the required sample amounts for each oil entered:
If your bottles, tins, bags or puches are 250 ML or more, send 2 samples.
For smaller containers, send enough samples to reach 250 ML of product in total.
Q: How should I send my samples?
Sample shipments begin February 1, 2021. Please do NOT ship samples before this date. All sample shipments must include the NYIOOC documents that you will download from Producer Tools after February 1, 2021.
During registration, you will choose to use the NYIOOC shipping option or your own method. By using our courier account, you can confirm and track your shipment, and you will receive a special NYIOOC discounted rate.
After February 1, you will see in the "Shipping" tab in your Producer Tools (1) an invoice to attach to the outside of the shipping box; (2) a barcode to attach to your samples and (3) a UPS shipping label (if you chose to use the NYIOOC Shipping Service).
If you choose to ship using your own courier, please be advised NYIOOC will not pay any fees or other shipping charges.
Please contact NYIOOC if you have any questions about shipping your samples.
Q: How will my samples be stored?
NYIOOC entries are immediately masked, coded and stored in our secured, climate-controlled vault that maintains the oils at 14-15°C (57.2-59.0°F) under 100% UV-free lighting.